Refund policy

Thank you for purchasing a bouquet from Fresh Sends! Flowers are unpredictable by nature, shipping flowers is even more unpredictable which is why we have a team of dedicated support specialists ready to help if you or your recipient experience a problem with your order or a dissatisfied with how your bouquet turned out. Please contact our team and we'll do our best to fix the problem as well as do everything in our power to make it right! 

All sales are final for perishable goods. Reasons that you may be eligible for compensation include (1) the wrong item was delivered, the Fresh Sends arrives in substandard condition, or if it was never delivered and (2) you reach out to our customer service team within 3 calendar days of the delivery date. We require a photo to be attached to the customer service request form if you received a substandard Fresh Send. Credits issued for replacement bouquets cannot be transferred or redeemed for cash.

We do not have the ability to re-route packages due to the perishable nature of flowers regardless if FedEx services can do so. Re-routes are rarely successful since this would delay an order at a minimum of 3 additional days thereby impacting the quality of the flowers.

Fresh Sends does not take responsibility for orders with incorrectly entered shipping addresses. If an order is placed with an incorrect or wrong address, it is the customer's responsibility to reach out to the resident of said address to retrieve the package.

RETURNS & EXCHANGES ON NONPERISHABLE ITEMS

(1) We do not except returns on flowers, and other perishable items. 

(2) Nonperishable items (clothing, etc.) may be returned or exchanged up to 30 days after delivery of purchase. Returns must be unworn and undamaged — a quick try on is cool, spin class and a sweaty run is less cool. Final sale items are not eligible for return or exchange. Questions? Please contact our team.