Frequently Asked Questions

We appreciate a planner! Ordering ahead of time ensures that your order gets in the queue just in case we sell out early for your desired delivery date. Unfortunately, placing your order early doesn't give your package priority, all orders being shipped for a certain delivery date (either placed weeks ahead of time or minutes before 5pm EST) leave our facility at the same time with the same overnight shipping. If you have experience any delays in your shipping, reach out to us (hello@freshsends.com) and we'll do what we can to make it right!

Every bouquet is shipped via FedExโ€™s Priority Overnight service to ensure freshness. This means your flowers should be in the box for less than 24 hours before arriving to the recipient.

The flowers are shipped with a water source to keep them hydrated on their journey. Upon arrival, it is essential the stems get recut and put in fresh water asap!

Want to learn more? Click here to read details on our Shipping Policy.

We ship via FedEx Overnight. We do not guarantee delivery times. However, they typically are delivered by about 1pm local-time; they could also be delivered as late as 8pm.

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