Shipping & Refunds
We currently deliver within the lower 48 States of the United States (this excludes Alaska, Hawaii, Puerto Rico, and all United States Territories). We've partnered with a third party shipping company to get your blooms to their desired location lickety-split. Any delivery times provided by our courier’s are estimates. All delivery areas are subject to change, at our discretion.We do not deliver to PO Boxes. The earliest delivery data available for an order is as indicated for the item on the Service. Shipping is not available for delivery on Sundays, Mondays, or major United States Holidays, unless otherwise indicated. All of our bouquets get arranged, packaged and shipped the day before the recipient receives them and head out our door for an overnight journey to make someone's day, regardless of how far in advance the order was placed. Online tracking may be available at our courier’s website. We make no warranties regarding the availability of said online tracking, as it is under the control of our third-party couriers. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. No recipient signature is typically required for deliveries of our products. The courier may leave the package at the address whether the recipient or another person is available or not. We strongly encourage recipients to be at the delivery location to receive their package(s) as fresh cut flowers and that remain outside are more likely to have reduced quality and a shortened life. Upon arrival, it is essential the stems get recut and put in fresh water asap!
You will receive an order confirmation via email when purchasing a Fresh Send that will give you a link to track your package if you'd like to keep an eye on your bouquet.
Have questions? We'd be happy to chat, please email our team at firstname.lastname@example.org.
Thank you for purchasing a bouquet from Fresh Sends! Flowers are unpredictable by nature, shipping flowers can be even more unpredictable which is why we have a team of dedicated support specialists ready to help if you or your recipient experience a problem with your order or are dissatisfied with how your bouquet turned out. Please contact our team and we'll do our best to fix the problem as well as do everything in our power to make it right!
All sales are final for perishable goods. Reasons that you may be eligible for compensation include (1) the wrong item was delivered, the Fresh Sends arrives in substandard condition, or if it was never delivered and (2) you reach out to our customer service team within 3 calendar days of the delivery date. We require a photo to be attached to the customer service request form if you received a substandard Fresh Send. Credits issued for replacement bouquets cannot be transferred or redeemed for cash.
We do not have the ability to re-route packages due to the perishable nature of flowers regardless if FedEx services can do so. Re-routes are rarely successful since this would delay an order at a minimum of 3 additional days thereby impacting the quality of the flowers.
Fresh Sends does not take responsibility for orders with incorrectly entered shipping addresses. If an order is placed with an incorrect or wrong address, it is the customer's responsibility to reach out to the resident of said address to retrieve the package.
RETURNS & EXCHANGES ON NONPERISHABLE ITEMS
(1) We do not accept returns on flowers, and other perishable items.
(2) Nonperishable items (clothing, etc.) may be returned or exchanged up to 30 days after date of delivery. Returns must be unworn and undamaged — a quick try on is cool, spin class and a sweaty run is less cool. Final sale items are not eligible for return or exchange. Questions? Please contact our team.