Policies
Shipping Policy
We currently deliver within the lower 48 States of the United States (this excludes Alaska, Hawaii, Puerto Rico, and all United States Territories). We've partnered with a third party shipping company to get your blooms to their desired location lickety-split. Any delivery times provided by our courier’s are estimates. All delivery areas are subject to change, at our discretion.We do not deliver to PO Boxes. The earliest delivery data available for an order is as indicated for the item on the Service. Shipping is not available for delivery on Sundays, Mondays, or major United States Holidays, unless otherwise indicated. All of our bouquets get arranged, packaged and shipped the day before the recipient receives them and head out our door for an overnight journey to make someone's day, regardless of how far in advance the order was placed. Online tracking may be available at our courier’s website. We make no warranties regarding the availability of said online tracking, as it is under the control of our third-party couriers. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. No recipient signature is typically required for deliveries of our products. The courier may leave the package at the address whether the recipient or another person is available or not. We strongly encourage recipients to be at the delivery location to receive their package(s) as fresh cut flowers and that remain outside are more likely to have reduced quality and a shortened life. Upon arrival, it is essential the stems get recut and put in fresh water asap!
SATURDAY DELIVERY: Please confirm with the local FedEx in your desired delivery location to see if they offer Saturday delivery. If not, your order will be automatically pushed to the next available delivery date. We will not issue refunds for undeliverable orders.
You will receive an order confirmation via email when purchasing a Fresh Send that will give you a link to track your package if you'd like to keep an eye on your bouquet.
Have questions? We'd be happy to chat, please email our team at hello@freshsends.com.
Refund Policy
Thank you for purchasing a bouquet from Fresh Sends! Flowers are unpredictable by nature, shipping flowers can be even more unpredictable which is why we have a team of dedicated support specialists ready to help if you or your recipient experience a problem with your order or are dissatisfied with how your bouquet turned out. Please contact our team and we'll do our best to fix the problem as well as do everything in our power to make it right!
All sales are final for perishable goods. Reasons that you may be eligible for compensation include (1) the wrong item was delivered, the Fresh Sends arrives in substandard condition, or if it was never delivered and (2) you reach out to our customer service team within 3 calendar days of the delivery date. We require a photo to be attached to the customer service request form if you received a substandard Fresh Send. Credits issued for replacement bouquets cannot be transferred or redeemed for cash.
We do not have the ability to re-route packages due to the perishable nature of flowers regardless if FedEx services can do so. Re-routes are rarely successful since this would delay an order at a minimum of 3 additional days thereby impacting the quality of the flowers.
Fresh Sends does not take responsibility for orders with incorrectly entered shipping addresses. If an order is placed with an incorrect or wrong address, it is the customer's responsibility to reach out to the resident of said address to retrieve the package.
RETURNS & EXCHANGES ON NONPERISHABLE ITEMS
(1) We do not accept returns on flowers, and other perishable items.
(2) Nonperishable items (clothing, etc.) may be returned or exchanged up to 30 days after date of delivery. Returns must be unworn and undamaged — a quick try on is cool, spin class and a sweaty run is less cool. Final sale items are not eligible for return or exchange. Questions? Please contact our team.
Privacy Policy
WHAT INFORMATION DO WE COLLECT?
There are cases where Fresh Sends may ask you for personal information, such as your name, address, date of birth, gender, email address, etc. We do this for instance when you register for contests/promotions, respond to communication such as e-mail, and for services that require registration or subscription. If you would like to be on our mailing list, we will ask you to actively opt-in. We might also collect personal information from you about a third party, for instance if the website allows you to send an Bouquet and Card, in which case we need to know the name and e-mail address of the recipient. That information will only be used for the specific purpose (delivering the Bouquet and Card) and Fresh Sends will not further contact the third party unless the third party contacts us.
We may use 'cookies' to gather information about your visits to our website and enhance your experience. You can find more information on how we use cookies in the section Use of Cookies.
USE OF VISITORS' INFORMATION
All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide products and services to you and, for example:
To administer a contest, promotion, survey or other site feature and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest).
Information via email or SMS-messages about products, offers and news we think you would be interested in.
To send you information/materials via e-mail or SMS-messages about products, offers and news we think could interest you. This information may relate to products, offers and news of Fresh Sends and/or its licensees or carefully selected commercial partners. We only send you this if you have opted-in to receive Fresh Sends e-mails and/or SMS messages. If you no longer want to receive emails and/or SMS messages, or if you want to modify your personal data to be deleted from our database, please refer to the 'Opt-out, delete or modify personal information' section below.
If you no longer want to receive emails/SMS messages or want to delete/update your personal data, please visit the registration page. https://www.freshsends.com/customer/account/edit
To analyze visits to the website and learn about the interests of our visitors in aggregate, and also on a personal level, to better understand your interest and need, so we can improve our products and services and deliver to you the type of content, features and promotions that you are most interested in.
WHO MANAGES VISITORS' INFORMATION?
The website of Fresh Sends and the information collected, are managed and controlled by Fresh Sends. The servers that make the local website of Fresh Sends available are located in the USA. If you are located outside the USA, please note that the information you provide will be transferred to the USA and by submitting the information you authorize this transfer. Fresh Sends has entered into an agreement with a hosting company in the USA to provide sufficient safeguards for the protection of your data. Personal information will be handled in accordance with current data protection legislation and this Privacy Policy.
In order to protect the information you provide to us by visiting our website we have implemented various security measures. Your personal information is contained behind secured networks and is only accessible by a limited number of people, who have special access rights and are required to keep the information confidential.
Please keep in mind though that whenever you give out personal information online there is a risk that third parties may intercept and use that information. While Fresh Sends strives to protect its user's personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk.
CHILDREN'S PRIVACY
when a child tries to submit his registration he will be asked the same kind of information as indicated in above section we collect from visitors furthermore provided by and gathered instance through use cookies during visit may used said section.
Fresh Sends is committed to protect the privacy of children and has no intention of collecting personal data from children under the age of 13. If you are a child under the age of 13 and you try to submit your registration, the registration will be rejected and we will inform you that we do not accept registrations from children under 13. We encourage parents and guardians of children under 13 to regularly check and monitor their children's use of e-mail and other activities online.
DISCLOSING PERSONAL INFORMATION TO THIRD PARTIES
Except as described in this policy, we do not sell, trade or otherwise transfer your personal information to third parties without informing you in advance and in accordance with applicable data protection law. Your data may be transferred to web site hosting partners and other parties who assist us in designing and operating the website, executing services (for instance prize fulfillment) or help us analyze collected data.
These parties will only use your data for the purpose of carrying out the work as indicated and will be required to keep the information confidential. We will also release personal data without consent if such is required by law, for security purposes, or to prevent imminent harm.
LINKS TO THIRD PARTIES
For your convenience and to improve the usage of the website we insert links to third parties, for which this privacy policy does not apply. These links take you outside our service and off the Fresh Sends site and are beyond our control. This includes links from partners that may use Fresh Sends logos as part of a co-branding agreement or sell Fresh Sends products.
The sites you can link to have their own separate privacy policy and although we seek to protect the integrity of our site, Fresh Sends is not responsible and cannot be held liable for the content and activities of these sites.
Your visit/access to these sites is therefore entirely at your own risk. Please note that these other sites may send their own cookies to users, collect data or solicit personal information.
USE OF COOKIES
A cookie is a small string of information that the website that you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps us to understand your preferences and improve your website experience. Cookies are also used to remember for instance your user name and password.
You can turn off all cookies, in case you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. For both options you have to adjust your browser settings (like internet explorer). There are also software products available that can manage cookies for you. Please be aware though that when you have set your computer to reject cookies, it can limit the functionality of the website you visit and it's possible then that you do not have access to some of the features on the website.
OPT-OUT, DELETE OR MODIFY PERSONAL INFORMATION
You may cancel your registration at any time, and you can choose to opt-out of receiving any e-mails messages from Fresh Sends. Additionally you can choose to have all your personal information deleted from our database.
If you want to opt-out, delete or modify your personal information, please visit the registration page. We encourage you promptly to update your personal information if it changes.
CHANGES TO THE POLICY
We may from time to time need to amend this policy, due to changes in regulations and to keep up with new developments and possibilities on the internet. We therefore reserve the right at our discretion to make these changes and ask you to check this page periodically, as you are bound by these changes when visiting our website.
HOW YOU CAN CONTACT US
If you have any questions or comments relating to our website and/or the privacy policy, please contact customer service at:
Hello@FreshSends.com
Phone Number: +1 888-488-2924
YOUR CONSENT
By using the Fresh Sends websites you signify that you agree to the terms of this Privacy Policy. If you do not agree with the terms of our Privacy Policy, please do not provide us with personal information and leave this website.
ONLINE POLICY
The Privacy Policy does not extend to anything that is inherent in the operation of the internet, and therefore beyond Fresh Sends control, and is not to be applied in any manner contrary to applicable law or governmental regulation. This online privacy policy only applies to information collected through our website and not to information collected offline.