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Frequently Asked Questions

Where do you deliver?

We deliver throughout the contiguous United States (no Hawaii or Alaska at this time - so sorry, friends).

What will my bouquet look like?

We only guarantee beautiful, fresh flowers.

Every Monday we share a video on our Instagram story of what the Fresh Send will look like that week, however, color palette and stem varieties may change daily due to seasonality and availability.

If you want to get a better idea of what our bouquets look in general, check out our story highlight on Instagram labeled “Past Sends”. The overall aesthetic of the Send remains the same regardless of color palette or stem varieties.

What's the benefit of preordering?

The only benefit of preordering versus ordering for next-day delivery is you have a higher likelihood of your delivery date being available.

Your bouquet will be designed, packaged, and shipped the day before your selected delivery date regardless of how far in advance you place your order.

How do the flowers stay fresh?

Every bouquet is shipped via FedEx’s Priority Overnight service to ensure freshness. This means your flowers should be in the box for less than 24 hours before arriving to the recipient.

The flowers are shipped with a water source to keep them hydrated on their journey. Upon arrival, it is essential the stems get recut and put in fresh water asap!

Want to learn more? Click here to read details on our Shipping Policy.

Do you have a purchase deadline?

Orders must be placed by 5pm ET in order to be eligible for next day delivery.

If your desired delivery date is unavailable then we have unfortunately sold out for that day.

Can I place a bulk order?

Yes! Give us a shout (hello@freshsends.com) and we will help you place your bulk order to avoid multiple separate transactions. If you order 10 or more at one time, you can qualify for a discounted rate.

Have a burning question that wasn't answered?

Hit us up by email (hello@freshsends.com), call us at (720) 551-4533, or even slide into our DMs on Instagram. We'll get back to you within one business day.